Call Storage Program

The VPA has partnered with Skyline Graffix, Inc to provide a cloud-based PCI compliant storage space for all call recordings.  Each finance company will have their own “cloud” for the call centers with whom they conduct business to automatically deposit their recordings.  Administrators will also have access to the recordings for their contracts.

The storage cloud also will eliminate much of the call centers’ work for the VPA call recording program. The VPA will be able to randomly select calls from the “cloud” without the back and forth that currently occurs with the call centers.

The goal for the program’s start date is 11/1/12

 

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