Call Storage Program

The new VPA Call Storage Program will launch on Nov. 1, 2012. It will be tested in several call centers at that time. The Program will create a “call recording vault” for each finance company. The VPA board has instructed Skyline Graffix, the program developer, to utilize the highest levels of security available to ensure thatonly authorized parties can access each call recording. This program is a critical part of the required due diligence on administrators’ and finance companies’ part as well as a tool to better create a level playing field for all call centers in the industry.


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