Call Storage Program

The new VPA Call Storage Program will launch on Nov. 1, 2012. It will be tested in several call centers at that time. The Program will create a “call recording vault” for each finance company. The VPA board has instructed Skyline Graffix, the program developer, to utilize the highest levels of security available to ensure thatonly¬†authorized parties can access each call recording. This program is a critical part of the required due diligence on administrators’ and finance companies’ part as well as a tool to better create a level playing field for all call centers in the industry.


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